If you have received incorrect items or if the items received are defective, please send an email to support@vitaleras.com to discuss this further.

If you are not satisfied with the received goods, you may return them within 30 days of receipt, provided they are in their original and sellable condition.

For approved returns, you are entitled to a full refund, but return shipping costs are not included. We cannot refund or exchange items that appear to be used, opened, or not in their original condition.

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RETURN DISCLAIMER:

Money-back guarantee: Applies only if the product was damaged during transport or delivered incomplete.

Non-returnable items: Tight clothing, underwear, and opened cosmetic products/creams/oils cannot be returned for hygiene reasons.

Variation in results: Customer results may vary. We do not guarantee that the customer will achieve the same results as described on our landing page, as results can vary from person to person.

Consumption: Only consume our products according to the instructions on the packaging.

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RETURN CONDITIONS:

All returned items must be unused, unopened, and in their original plastic packaging.

We are not responsible for return shipping costs.

Ensure that all returned goods are well packaged to avoid damage during transport.

Use a trackable and insured shipping service to return the package, as we cannot be held responsible for goods that are damaged or lost during return transport.

Ensure that the return form is approved; without approval, your return cannot be processed.

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CONTACT US:

Have questions about your return? Want to provide feedback? We are happy to help! You can reach us through the following channels:

For questions or comments, email us at support@vitaleras.com.